Thailand May 2008
Dear Thailand,
Thank you very much for your superior concept of customer service. Daily I am impressed by how helpful and kind your members are. I am particularly moved by the service at Coffee Beans coffee shop on the SCB building ground floor.
On my first visit, I ordered a small non-fat cappuccino with one packet of equal, to-go. The next day I returned, and before I could even say hello, the woman behind the counter asked if I wanted the same drink as yesterday. Yes, indeed! After ONE visit, I achieved the much coveted and highly sought after status of REGULAR. I can come in and merely say, “The usual please.” In fact, I believe they actually start making it when they see me round the corner in my miserably uncomfortable shoes and knit sweater set.
In the United States, I worked for almost three years to achieve “regular” status, and I had to practically become a piece of furniture in the place to do so. Even then, due to the unreliability and high turnover of college-aged employees, I still had to verbally order my drink every time, causing much trepidation.
Thank you for producing and legally employing such remarkable people.
Forever Grateful,
Heavily Caffeinated Financial Analyst
Dear Cappuccino-Making Lady with Memory Like Elephant,
I do not have the words to express my sorrow to you, and my regret over my infidelity. I was going to tell you, and I’m so sorry you had to find out this way—caught in the act.
From this day forward, I promise to remain faithfully yours.
I hope we may never again cross paths in the parking lot, while I am holding a Starbucks cup in my hand.
Eternally Sorry,
Small Non-Fat Cappuccino One Equal To-Go
